ALL THE INFORMATION YOU NEED

FREQUENTLY ASKED QUESTIONS

You can find our Frequently Asked Questions below. Didn’t find the answer you were looking for? Fill out the form!

We’re here to help and will respond as soon as possible.

We completely understand you’re excited to try out your new racket, and we don’t blame you! That’s why we ship all orders worldwide within 1–2 business days after purchase.

Delivery time depends on your location. While we process and dispatch your order quickly, actual shipping times may vary depending on the country you live in and your local postal services. Most of our customers receive their order within 3 to 7 business days, but it could take a bit longer for more remote areas.

Rest assured, we’ll get your gear to you as fast as possible so you can hit the court in no time!

As soon as your order is shipped, you’ll receive a shipping confirmation email with a track & trace link so you can follow your package. This email is sent to the address you provided during checkout.

If you haven’t received it yet, please double check your spam or junk folder, as emails can sometimes end up there by mistake.

Also, make sure that your email address was entered correctly when placing the order. A small typo can prevent the confirmation from reaching you.

Still no confirmation after 2 business days? Feel free to contact our support team

Yes, you can change or cancel your order as long as it hasn’t been shipped yet. We process and ship orders quickly, so please contact us as soon as possible if you need to make any changes.

If your order has already been shipped, changes or cancellations are no longer possible. In that case, you’re welcome to return or exchange the items after delivery however, please note that return shipping costs are at your own expense.

If you need help, just reach out to our support team.

Yes, you can return your order within 14 days of delivery as long as the items are unused, in their original packaging, and in perfect condition.

Please note the following return conditions:

  • Rackets must be unused and undamaged

  • Ball tubes must be unopened and sealed

  • Clothing must not be worn or washed

Returns are at your own expense, and we recommend using a trackable shipping method to avoid any issues.

Once we’ve received and inspected the returned items, we’ll process your refund. If you have any questions, feel free to contact our support team!

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